5 Common Phone Card Problems & Solutions

Listed below are the 5 most common Phone Card problems and some tips to help you avoid them!

1. I didn’t speak to the person I was calling – but my phone card minutes have gone down!

- When a phone call lasts for more than thirty seconds, the calling card may automatically assume that the call has been connected and will charge for the minimum time period as set by the calling card’s rounding details. This could happen whether or not the phone call has actually connected, as the phone card is not able to recognize when a customer begins speaking. To prevent your card from deducting minutes – hang up your call before 30 seconds have passed. Do not allow the phone to ring for more than twenty-five seconds or to connect to a voice mailbox or answering machine. If you are unable to reach the person you are calling you may attempt to call as many times as you would like without being charged as long as you hang up before 30 seconds have passed.

1. I didn’t speak to the person I was calling – but my phone card minutes have gone down!

- When a phone call lasts for more than thirty seconds, the calling card may automatically assume that the call has been connected and will charge for the minimum time period as set by the calling card’s rounding details. This could happen whether or not the phone call has actually connected, as the phone card is not able to recognize when a customer begins speaking. To prevent your card from deducting minutes – hang up your call before 30 seconds have passed. Do not allow the phone to ring for more than twenty-five seconds or to connect to a voice mailbox or answering machine. If you are unable to reach the person you are calling you may attempt to call as many times as you would like without being charged as long as you hang up before 30 seconds have passed.

2. I dial the access number listed – but the phone card tells me that my card has no balance and hangs up on me!

- When you are sure that your card has a balance and this balance is not recognized – it is because the phone number you are calling from is registered to an old or expired card from the same phone card provider. Sign into your account online or call our customer service department to have your phone number removed from the expired card and transferred to the calling card you are currently using.

3. I have Auto-Refill set up on my phone card, but I ran out of time and my card has not refilled!

The automatic refill feature adds a predetermined balance to your card each time it falls below a set amount. Each card is refilled within a three-day period based on the phone card’s average usage time. If you find that your card is not refilling quickly enough, we recommend raising the minimum balance at which your card refills – this threshold should be the amount of credit you would generally use on your card in two days.

4. When I go to make a call, an automated voice says: “This service does not allow calls to the number you have entered.”

The following cards cannot be used to make long distance calls within the same state you are calling from: Continental, Simply, Mariachi, Golden Lotus, Hello from UK.

5. My phone card is charging me more per minute than I expected!

We are committed to our customers and pledge to provide accurate and detailed rate information for each calling card sold at ComFi.com. If you feel as though you are not receiving the number of minutes advertised, please review the following factors to ensure that you have purchased the best phone card for your needs.

  1. Are you calling to a cell phone? Phone card rates to international cell phones are generally much higher than rates to land lines. Make sure that you viewed information for calling to a cell phone in the country you have purchased a card for.

  2. Does your card have associated fees? When applicable, weekly maintenance fees are charged at midnight the first night the card is used and call connection fees are charged for each call. Cards with associated fees generally have lower per minute rates, but can cost more overall for individuals who are not frequently using their card.

  3. Are you using a toll free access number? Local access numbers are listed for many of our cards and give you the lowest rate available. The toll free rate is always listed next to the local access rate on our website.

If you have any questions or concerns about a phone card purchased from ComFi – feel free to contact our friendly Customer Service Representatives at 1-800-219-6993. Every representative is well trained in finding the lowest rate available and can help you select, or switch your balance to, the best card for your needs!

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